Privacy Policy

1. Introduction

Shifam Health (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

2.1 Personal Data

Personally identifiable information, such as your name, email address, telephone number, date of birth, home address, nationality, passport information, and demographic information that you voluntarily give to us when you register with the site or when you choose to participate in various activities related to the site. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the site.

2.2 Medical Information

We may collect information about your medical condition, treatment needs, medical history, current medications, allergies, and health records that you provide to us in order to facilitate medical tourism services. This may include:

• Diagnostic reports and test results
• Previous treatment records
• Doctor’s prescriptions and recommendations
• Current health status information
• Family medical history (if relevant to your condition)
• Insurance information

2.3 Derivative Data

Information our servers automatically collect when you access the site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the site. If you are using our mobile application, this information may also include your device name and type, your operating system, your phone number, your country, your likes and replies, and other interactions with the application and other users via server log files, as well as any other information you choose to provide.

2.4 Mobile Device Data

Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the site from a mobile device.

2.5 Third-Party Data

Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the site permission to access this information.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the site to:

• Create and manage your account.
• Process your requests and facilitate medical services.
• Connect you with healthcare providers and medical facilities.
• Coordinate transportation, accommodation, and other logistical arrangements for your medical journey.
• Provide translation and interpretation services if needed.
• Assist with visa and travel documentation.
• Respond to your inquiries and customer service requests.
• Send you administrative information, such as updates, security alerts, and support messages.
• Send you marketing and promotional communications if you have opted in.
• Compile anonymous statistical data and analysis for use internally or with third parties.
• Deliver targeted advertising, newsletters, and other information regarding our services to you.
• Increase the efficiency and operation of the site.
• Monitor and analyze usage and trends to improve your experience with the site.
• Perform other business activities as needed.
• Request feedback and contact you about your use of the site.
• Resolve disputes and troubleshoot problems.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

4.1 By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

4.2 Healthcare Providers and Partners

We may share your information with hospitals, doctors, and other healthcare providers to facilitate your medical treatment or coordinate your care. This may include:

• Medical professionals involved in your treatment
• Hospitals and medical facilities
• Laboratory and diagnostic services
• Pharmacies
• Insurance providers (with your explicit consent)

4.3 Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4.4 Travel and Accommodation Partners

We may share certain information with travel agencies, airlines, hotels, and transportation services to arrange your medical journey. This information is limited to what is necessary to facilitate your travel and accommodation needs.

4.5 Business Transfers

If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction as permitted by law and/or contract.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of personal information, including:

• Protecting all transmissions with SSL encryption
• Conducting regular malware scanning
• Storing personal information in secured databases protected by various access controls
• Regularly reviewing our information collection, storage, and processing practices
• Restricting access to personal information to authorized personnel only

6. Your Privacy Rights

6.1 Account Information

You may at any time review or change the information in your account or terminate your account by:

• Logging into your account settings and updating your account
• Contacting us using the contact information provided below

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

6.2 Cookies and Similar Technologies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Site.

6.3 Opting Out of Email Marketing

You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account.

7. Cross-Border Data Transfers

Our services involve the transfer of your personal information to countries outside your country of residence, particularly to countries where our partner hospitals and medical facilities are located. These countries may have different data protection laws than your country of residence.

When we transfer your personal information to other countries, we will protect that information as described in this Privacy Policy and in accordance with applicable law. We take steps to ensure that third parties involved in processing your data also maintain appropriate data protection safeguards.

8. Children’s Privacy

Our Site is not intended for children under 18 years of age. No one under age 18 may provide any information to or on the Site. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Site or register on the Site. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at the address provided below.

9. Updates to this Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: